Shipping & Returns

 

Shipping

All orders are processed Monday through Friday during normal business hours. 

Domestic US orders will be shipped UPS, USPS or FedEx ground. However 3 Day, 2 Day and Next Day shipping are available. Freight carriers are available for large orders.

Shipping on all orders is to be pre-paid, and we do not accept C.O.D. (Cash On Delivery) orders. Orders placed Monday through Friday will be processed within the next 48 hours. Orders placed on Saturday and Sunday will be processed the next business day. If an order will be delayed or has items that are backordered, we will do our best to contact you.

For lost delivery packages, please contact us at at Contact@AxisIndustriesUSA.com or 812-703-7085.  And we will help you take care of the issue.

 

In store Pickup

All local sales are subjected to Indiana sales tax. Orders can be picked up in person at

3340 W Presidential Way
Edinburg, IN 46124

We will contact you when your order is ready to be picked up via email or phone.

 

Order Cancelation

Custom orders cannot be canceled, nor is there down deposit refundable.  All cancellations must be made before the item is shipped out.  If the item has shipped then our return policy applies.  All orders that have reached shipping and receiving will be considered shipped.  Cancellations are subject to a 15% fee.

 

Returns

All Returns are subjected to a 15% restocking fee.   Returns must we within 30 days from the time the customer receives the item.  Items must be in there original packaging.   Customers will be charged for any missing or incomplete items.  Shipping to and from the customer are non-refundable.  We are not responsible for any shipping tax, duties, or brokerage fees, nor are they refundable.

Items not eligible for a return

  • Custom Parts
  • Electrical Comports
  • Software, including Engine and Trans Tunes
  • All Digital Merchandise 

If you are returning an item, please contact us at 812-703-7085 or email (Returns@AxisIndustriesUSA.com) to obtain an RMA number.  Any return not pre-authorized, will be rejected and returned to the customer.